A Thank You from On Call Security

When 25,000 customers put their trust in you, choosing who you can count on matters.

At On Call Security, we put a lot of care into the equipment and services that help keep our customers safe. That includes the connectivity behind our alarm panels and emergency watches, which people rely on to protect their homes and reach out for help when they need it.

Our work with Chess supports that commitment. After sharing our experience in a video with their team, we wanted to say a proper thank you and explain why we’re happy to recommend them.

Finding the Right Support

In looking for a new SIM provider, we needed a team who understood how our devices are used and why dependable connections matter to our customers.

We also needed the practical side to work for our staff. The SIMs had to be compatible with our existing equipment, getting started needed to be straightforward, and our technical and engineering teams needed someone they could turn to for help afterwards.

Chess have delivered on that.

Getting Up and Running

Kelly Stockdale took the time to understand what we needed, working closely with Antony Spencer and our team to get everything in place.

There was a lot to organise at short notice, and we appreciated the effort that went into making it happen. The SIMs worked with our equipment from the start, and the setup was straightforward.

Just as importantly, that support continued once we were up and running. Having someone who knows our business and understands our questions makes everyday conversations easier. We’ve really valued the attention Kelly and the Chess team have given us throughout.

The Difference for Our Team

Since the move, we’ve seen more reliable connections and less troubleshooting for our technical and engineering teams.

That makes a practical difference to the people preparing, installing and supporting our devices. Smoother day-to-day work helps them focus on looking after our customers, explaining how their equipment works and making sure they feel comfortable using it.

Our customers might never think about the SIM inside their alarm panel or emergency watch. It’s one of the details we take care of behind the scenes, and having the right support in place matters to us.

A Thank You from All of Us

We were pleased to share our experience in the video with Chess and give some recognition to the people who have looked after us.

From Lee Hosking and all of us at On Call Security, a big thank you to Kelly Stockdale and the wider Chess team, including Vicky Fallows, Oliver Lofthouse and Callum Hayes. We appreciate your support and look forward to continuing to work together.

If your business is looking for mobile connectivity or IoT SIMs, we’d happily recommend speaking with Kelly. She’s taken good care of us.

You can contact Kelly directly on 01625 900 327 or connect with her on LinkedIn.

Watch the video below to see how it all came together!

You can also read the full case study on the Chess website.