The monthly security support package we offer includes a permanent connection to a professional 24/7 security monitoring centre based in the UK, where trained professionals actively monitor alarm triggers and can act very quickly to check if it’s a genuine break-in.

You’ll be pleased to know that over 97% of alarm activations are false-alarms, (which is why we don’t often recommend a loud external bell box nowadays as it usually just makes you unpopular with the neighbours and results in the system being turned-off!).

However, if the system is set and live when it is triggered (by a door or window sensor for example) – then triggered again by an internal motion sensor detecting human movement, it’s far more likely to be a genuine break-in.

At this point the monitoring centre operative will call the ‘keyholder’ first and then work down your designated contact list until they reach someone who can confirm if the instance is genuine and requires a further response.

If you have chosen to have one of our motion sensing Wi-Fi camera installed, it will automatically track any human movement it sees while the system is armed and active, this means you can review the footage quickly on the App and call the police if necessary.

If no-one can be reached and there is a high likelihood of a break-in, then the monitoring centre operative can call a private security guard to head directly to your house and inform you and your family of what is happening via the App.

If you have chosen the smoke detector option we offer, then the monthly monitoring service will also cover the eventuality of a fire. If a fire is detected while the system is set, then an operative will contact you directly – if the fire is confirmed, or they can’t reach you, then they will call the fire brigade.

This might seem unlikely to apply to you, but of the 20,000 UK customers On Call has there are several instances of the fire brigade walking into a bedroom in the middle of the night being the first thing a family knows about a house fire; simply because the system has picked it up and the monitoring centre operative has taken immediate action.

There is two-way audio included in our internal and external cameras, so you can warn anyone on your property that they have been identified and you are taking action.

The App also allows you to control the alarm system remotely (set on-off) check doors and windows are shut and view camera feeds whenever you want.

This entire service is typically lower than comparable services from other premium branded suppliers.

Worth it…. We think so!